Contact

Contact Vivimate: a real person answers

No ticket queue, no bot. You message us, one of us answers. Use whichever channel suits you.

The fastest way to reach us, and where we handle setup and trials. Usually a reply within a few hours.

Better for longer questions or anything you want a written record of. We reply within one business day.

What we help with

Common reasons people message us

Setup

Getting Vivimate running on your TV, box, or phone. We'll do it live with you if you want.

Trials

Testing the channels on your device before you pay. Start one from the free trial page.

Billing

The price we quote is the price. If something doesn't match, tell us.

The legit question

Happy to walk you through how to verify us. We wrote the long version here.

Troubleshooting

Black screen, channels not loading, or buffering? The troubleshooting guide covers the most common problems before you need to message us.

Speeds things up if you tell us your device and region in the first message. That's usually all we need to get you set up.